Course Curriculum

  • 1

    Test Your Knowledge

    • Test Your Knowledge

  • 2

    Handouts

    • Handouts - Total Quality Management - Lesson 2

  • 3

    Handouts and Case Studies

    • Total Quality Management - Part 2 - Handout

    • Use Checksheets

    • Quality Club Tomorrows Leaders

    • Organize Your Quality Tool Belt

    • Fishbone Diagram Stop Bully

    • 3-Factor-Doe Template

    • Aligning Improving Key Measures - St. Davids Baldrige

    • Journey to Perfect Mayo Clinic

    • North Mississippi Health Services

    • Texas Restaurant Excellence

  • 4

    MODULE OVERVIEW

    • Module Overview - Total Quality Management - Lesson 2

  • 5

    Chapter 1 : Process Management

    • Employee Involvement And Empowerment

    • Dimensions of Process Management

    • Cost of Quality

    • Cost of Non-conformance and Conformance

  • 6

    SECTION REVIEW: Process Management

    • Section Review

  • 7

    Chapter 2 : Business Excellence and Quality Management Models

    • ISO 9001

    • The Malcolm Baldrige National Quality Award

  • 8

    SECTION REVIEW: Business Excellence and Quality Management Models

    • Section Review

  • 9

    Chapter 3: Other Models and Frameworks

    • EFQM Excellence Model

    • Radar

    • The Australian Business Excellence Framework

  • 10

    SECTION REVIEW: Other Models and Frameworks

    • Section Review

  • 11

    Chapter 4 : Tools and Techniques

    • Tools and Techniques for Implementing TQM

    • Quality Function Deployment (QFD) and Failure Modes and Effects Analysis (FMEA)

    • Eight Disciplines (8D) Model

    • Other Tools

    • Conclusion

  • 12

    SECTION REVIEW: Tools and Techniques

    • Section Review

  • 13

    Execises

    • List of Scenarios

    • Scenario 1

    • Scenario 1 - Questions

    • Scenario 2

    • Scenario 2 - Questions

    • Scenario 3

    • Scenario 3 - Questions

  • 14

    CASE STUDY

    • CASE STUDY: How Tesco Supermarket’s Total Quality Management (TQM) Techniques Improved its Efficiency and Effectiveness

    • Case Study - Questions

  • 15

    Quiz

    • Total Quality Management - Part 2 Quiz

Instructor

CPA, CIA, FRIAcc, EnP, REB, REA, MICB

Jeff-Mike Smith Sule

Jeff-Mike Smith Sule is a Fellow of the Royal Institute of Accountants based in Singapore, a Certified Internal Auditor under The Institute of Internal Auditors, a Certified Bookkeeper under The Institute of Certified Bookkeepers based in United Kingdom, and Technical Education and Skills Development Authority (TESDA), and an Accredited Accounting Teacher.  He has four active professional licenses under PRC, to wit, Certified Public Accountant, Real Estate Appraiser, Real Estate Broker, and Environmental Planner. Jeff graduated Magna Cum Laude from Polytechnic University of the Philippines – Manila with a bachelor degree in accountancy. He placed Top 7 in the 2010 CPA Licensure Examination and Top 2  in the 2014 Real Estate Appraiser Licensure Examination. Jeff is currently an internal audit manager at American Data Exchange Company. He also held various management positions in ÆON Credit Service (Philippines), Inc., a Japanese non-bank financing company, namely Internal Control Manager, Portfolio Manager, Control Manager and Internal Audit Manager. Jeff also previously did IT and financial audit at Ernst & Young - Sycip Gorres Velayo and Company (SGV). He was also a faculty member of various educational institutions which include Ateneo de Manila University, De La Salle University, Mapua Institute of Technology, Far Eastern University, Philippine Christian University, Polytechnic University of the Philippines, Manila Integrated Review Schools Corporation, Shield Professionals Review and Training Center, and ExcelCIA Knowledge Institute Inc. He was also an accreditor of the Association of Local Colleges and Universities – Commission on Accreditation (ALCU-COA).Jeff shares his knowledge and expertise as a PICPA lecturer and a national speaker on topics that involve external and internal audit, IT audit, real estate and environmental planning, accounting and taxation, bookkeeping, business process management and organizational transformation.

This course covers Total Quality Management (TQM) as a holistic approach to long-term success – an approach that views continuous improvement in all aspects of an organization as a process and not as a short-term goal.

TQM aims to radially transform the organization through progressive changes in attitudes, practices, systems and structures.

In this course, you will learn, appreciate and apply the different models, frameworks, tools and techniques used in Total Quality Management