Course curriculum
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            1
Test Your Knowledge
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Test Your Knowledge
 
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            2
Module Overview
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Module Overview: Conflict Management and Resolution - Lesson 2
 
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            3
Handouts
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Reading Materials: Conflict Management and Resolution - Lesson 2
 
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            4
Chapter 1: Healthy Conflict vs. Unhealthy Conflict
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Healthy Conflict vs. Unhealthy Conflict
 
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            5
Section Review: Healthy Conflict vs. Unhealthy Conflict
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Section Review: Healthy Conflict vs. Unhealthy Conflict
 
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            6
Chapter 2: Converting Unhealthy Conflict to Healthy Conflict
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Converting Unhealthy Conflict to Healthy Conflict
 
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            7
Section Review: Converting Unhealthy Conflict to Healthy Conflict
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Section Review: Converting Unhealthy Conflict to Healthy Conflict
 
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            8
Chapter 3: Steps in Conflict Resolution
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Take Inventory
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Develop an Opening Statement
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Create an Effective Atmosphere
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Section Review: Steps in Conflict Resolution - Part 1
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Communicate for Success
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Generate Options
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Take Action
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Section Review: Steps in Conflict Resolution - Part 2
 
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            9
Exercises
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List of Scenarios
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Scenario 1
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Scenario 1 - Questions
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Scenario 2
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Scenario 2 - Questions
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Scenario 3
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Scenario 3 - Questions
 
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            10
Case Study
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CASE STUDY: Conflict turns to a Level 5 Partnership Between P&G and Walmart
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Case Study - Questions
 
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            11
Keypoints
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KEYPOINTS: Conflict Management and Resolution - Lesson 2
 
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            12
Quiz
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Quiz
 
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Instructor
Cliff Lilangan