Course curriculum
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            1
Test Your Knowledge
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Test Your Knowledge
 
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            2
Module Overview
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Module Overview: Conflict Management and Resolution - Lesson 1
 
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            3
Handouts
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Reading Materials: Conflict Management - Lesson 1
 
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            4
Chapter 1: Introduction
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Introduction
 
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            5
Chapter 2: Sources of Conflict
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Poor Communication
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Different Values and Interests
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Poor Performance, Scarce Resources
 
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            6
Section Review: Conflict and Its Sources
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Section Review: Conflict and Its Sources
 
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            7
Chapter 3: Five Approaches to Solving Conflicts
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Five Approaches to Solving Conflicts
 
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            8
Section Review: Five Approaches to Addressing Conflicts
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Section Review: Five Approaches to Addressing Conflicts
 
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            9
Chapter 4: Pointers in Addressing Conflict
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Clearly Articulate the Causes of the Conflict
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Clearly State Why You Want the Conflict Resolved
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Communicate How You Want the Conflict to be Resolved
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SECTION REVIEW: Pointers in Addressing Conflict - Part 1
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Address the Issue Face to Face
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Stick to the Issue
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Take Time Out if Necessary
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SECTION REVIEW: Pointers in Addressing Conflicts - Part 2
 
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            10
Exercises
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List of Scenarios
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Scenario 1
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Scenario 1 - Questions
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Scenario 2
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Scenario 2 - Questions
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Scenario 3
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Scenario 3 - Questions
 
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            11
Case Study
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CASE STUDY: How Nike Overcame Channel Conflict
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Case Study - Questions
 
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            12
Keypoints
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KEYPOINTS: Conflict Management and Resolution - Lesson 1
 
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            13
Quiz
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Quiz
 
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            14
Evaluation Form
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Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)
 
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Instructor
Cliff Lilangan