This course covers Total Quality Management (TQM) as a holistic approach to long-term success – an approach that views continuous improvement in all aspects of an organization as a process and not as a short-term goal.

TQM aims to radially transform the organization through progressive changes in attitudes, practices, systems and structures.

In this course, you will learn, appreciate and apply the different models, frameworks, tools and techniques used in Total Quality Management

Course Curriculum

  • 1

    Handouts

    • Handouts - Total Quality Management - Lesson 2

  • 2

    Handouts and Case Studies

    • Total Quality Management - Part 2 - Handout

    • Use Checksheets

    • Quality Club Tomorrows Leaders

    • Organize Your Quality Tool Belt

    • Fishbone Diagram Stop Bully

    • 3-Factor-Doe Template

    • Aligning Improving Key Measures - St. Davids Baldrige

    • Journey to Perfect Mayo Clinic

    • North Mississippi Health Services

    • Texas Restaurant Excellence

  • 3

    MODULE OVERVIEW

    • Module Overview - Total Quality Management - Lesson 2

  • 4

    Chapter 1 : Process Management

    • Employee Involvement And Empowerment

    • Dimensions of Process Management

    • Cost of Quality

    • Cost of Non-conformance and Conformance

  • 5

    SECTION REVIEW: Process Management

    • Section Review

  • 6

    Chapter 2 : Business Excellence and Quality Management Models

    • ISO 9001

    • The Malcolm Baldrige National Quality Award

  • 7

    SECTION REVIEW: Business Excellence and Quality Management Models

    • Section Review

  • 8

    Chapter 3: Other Models and Frameworks

    • EFQM Excellence Model

    • Radar

    • The Australian Business Excellence Framework

  • 9

    SECTION REVIEW: Other Models and Frameworks

    • Section Review

  • 10

    Chapter 4 : Tools and Techniques

    • Tools and Techniques for Implementing TQM

    • Quality Function Deployment (QFD) and Failure Modes and Effects Analysis (FMEA)

    • Eight Disciplines (8D) Model

    • Other Tools

    • Conclusion

  • 11

    SECTION REVIEW: Tools and Techniques

    • Section Review

  • 12

    Execises

    • List of Scenarios

    • Scenario 1

    • Scenario 1 - Questions

    • Scenario 2

    • Scenario 2 - Questions

    • Scenario 3

    • Scenario 3 - Questions

  • 13

    CASE STUDY

    • CASE STUDY: How Tesco Supermarket’s Total Quality Management (TQM) Techniques Improved its Efficiency and Effectiveness

    • Case Study - Questions

  • 14

    Quiz

    • Total Quality Management - Part 2 Quiz

  • 15

    Evaluation Form

    • Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)

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