This course covers Total Quality Management (TQM) as a holistic approach to long-term success – an approach that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. TQM aims to radially transform the organization through progressive changes in attitudes, practices, systems and structures.

In this course, you will learn the fundamentals of TQM and the principles and steps to quality improvement as advanced by TQM proponents such as Joseph Juran, Philip Crosby and Kaoru Ishikawa. You will also gain insights into the Customer and Supplier Model, and the eight dimensions of product quality and product service.

Course Curriculum

  • 1

    Handouts

    • Handouts - Total Quality Management - Lesson 1

  • 2

    Presentation Materials

    • Total Quality Management - Part 1 - Handout

    • 7 Basic Quality Tools and Other Templates

  • 3

    MODULE OVERVIEW

    • Module Overview - Total Quality Management - Lesson 1 (2)

  • 4

    Chapter 1: Introduction

    • Learning Objectives

    • Characteristics Of TQM

    • Impetus For Implementing TQM

  • 5

    SECTION REVIEW - Chapter 1

    • Section Review

  • 6

    Chapter 2 :Quality Philosophies

    • Juran's Trilogy

    • Steps To Quality Improvement (Juran and Crosby)

    • Principles for Quality Transformation (Ishikawa)

    • Common Themes Among Quality Gurus

  • 7

    SECTION REVIEW - Chapter 2

    • Section Review

  • 8

    Chapter 3 : Fundamentals of Total Quality Management

    • Total Quality Management Imperatives/Principles

    • Benefits of Total Quality Management

    • Customer and Supplier Model

  • 9

    SECTION REVIEW - Chapter 3

    • Section Review

  • 10

    Chapter 4 : Dimensions of Product Quality and Service

    • 8 Dimensions of Product Quality (1 To 4)

    • 8 Dimensions of Product Quality (5 To 8)

    • 8 Dimensions of Product Service

  • 11

    SECTION REVIEW - Chapter 4

    • Section Review

  • 12

    Exercises

    • List of Scenarios

    • Scenario 1

    • Scenario 1 - Questions

    • Scenario 2

    • Scenario 2 - Questions

  • 13

    CASE STUDY

    • CASE STUDY

    • CASE STUDY Questions

  • 14

    Quiz

    • Total Quality Management - Part 1 Quiz

  • 15

    Evaluation Form

    • Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)

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