Improving Client Relations Through Salesmanship Skills - Part 2
Category B - Professional Skills (1.5 CPD Units)
COURSE TITLE: Effective Salesmanship Skills for Professionals
COURSE DESCRIPTION: This course focuses on developing salesmanship skills in order to nurture client relationships and increase one's ability to influence others.
ENTRY COMPETENCIES of Participants (Prerequisites): No technical competencies required.
COURSE OBJECTIVES:
- Enable professionals to engender good client relationships through universal salesmanship skills
- Use physical appearance, charisma, mannerism and a positive personality to influence others
- Learn how to properly handle presentations, negotiations, and customer complaints
- Learn the principles of being service oriented and having ambition, empathy and outgoing concern for clients
- Have a tighter grasp of how to manage real life situations that involve effective salesmanship
Course Curriculum
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1
Important Reminders Before You Start Your Training
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Daily Training Limit, Time Zone and Other Reminders
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2
Test Your Knowledge
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Test Your Knowledge
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3
MODULE OVERVIEW
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Module Overview
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4
Reading Materials
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Handouts - Building Client Relationships Through Salesmanship Skills – Lesson 2
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Lecture Slides
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5
Chapter 1: Presentation Skills
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Presentation Skills
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Giving an Effective Introduction
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6
SECTION REVIEW: Presentation Skills
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SECTION REVIEW: Presentation Skills
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7
Chapter 2: KISS Principle and Open-ended Questions
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The K.I.S.S. Principle
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Asking Open-ended Questions
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8
SECTION REVIEW: KISS Principle and Open-ended Questions
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SECTION REVIEW: KISS Principle and Open-ended Questions
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9
Chapter 3: Service-oriented Attitude and Ambition
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Intro
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Service Oriented Attitude
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Ambition
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10
SECTION REVIEW: Service-oriented Attitude and Ambition
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SECTION REVIEW: Service-oriented Attitude and Ambition
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11
Chapter 4: Loving your Customer and Empathy
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Love Your Customer
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Empathy
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Conclusion
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12
SECTION REVIEW: Loving your Customer and Empathy
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SECTION REVIEW: Loving your Customer and Empathy
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13
EXERCISES: Building Client Relationships Through Salesmanship Skills - Lesson 2
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List of Scenarios
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Scenario 1
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Questions for Scenario #1
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Scenario 2
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Questions for Scenario #2
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Scenario 3
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Questions for Scenario #3
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14
CASE STUDY: Building Client Relationships Through Salesmanship Skills - Lesson 2
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CASE STUDY- Building Client Relationships Through Salesmanship Skills – Lesson 2
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CASE STUDY: Building Client Relationships Through Salesmanship Skills - Lesson 2
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15
KEY POINTS
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Key Points
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16
QUIZ: Building Client Relationships Through Salesmanship Skills - Part 2
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QUIZ: Building Client Relationships Through Salesmanship Skills - Part 2
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17
Evaluation Form
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Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)
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Improve your client relationships. Learn how to properly handle presentations, negotiations and customer complaints. Develop your personality so you can influence others!
Improve your client relationships. Learn how to properly handle presentations, negotiations and customer complaints. Develop your personality so you can influence others!