Improving Client Relations Through Salesmanship Skills - Part 1
Category B - Professional Skills (1.5 CPD Units)
COURSE TITLE: Effective Salesmanship Skills for Professionals
COURSE DESCRIPTION: This course focuses on developing salesmanship skills in order to nurture client relationships and increase one's ability to influence others.
ENTRY COMPETENCIES of Participants (Prerequisites): No technical competencies required.
COURSE OBJECTIVES:
- Enable professionals to engender good client relationships through universal salesmanship skills
- Use physical appearance, charisma, mannerism and a positive personality to influence others
- Learn how to properly handle presentations, negotiations, and customer complaints
- Learn the principles of being service oriented and having ambition, empathy and outgoing concern for clients
- Have a tighter grasp of how to manage real life situations that involve effective salesmanship
Course Curriculum
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1
Important Reminders Before You Start Your Training
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Daily Training Limit, Time Zone and Other Reminders
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2
Test Your Knowledge
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Test Your Knowledge
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3
MODULE OVERVIEW
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MODULE OVERVIEW
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4
Presentation Slides
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Handouts - Building Client Relationships Through Salesmanship Skills – Lesson 1
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Lecture Slides
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5
Salesmanship and Relationship Management
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The Importance of Salesmanship
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Customer Relationship Management
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6
Section Review: Salesmanship and Customer Relationship Management
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Section Review: Salesmanship and Customer Relationship Management
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7
Personality Factors
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Personality Development
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Making a Good First Impression
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8
Section Review: Personality Factors
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SECTION REVIEW: Personality Factors
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9
Professional Image
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Appearance and Dress
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Personal Hygiene
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10
Section Review: Professional Image
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SECTION REVIEW: Professional Image
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11
Charisma and Mannerisms
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Charisma
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Mannerisms
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Summary
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12
Section Review: Charisma and Mannerisms
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SECTION REVIEW: Charisma and Mannerism
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13
EXERCISES
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List of Scenarios
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Scenario #1
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Scenario #1 - Questions
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Scenario #2
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Scenario #2 - Questions
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Scenario #3
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Scenario #3 - Questions
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Scenario #4
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Scenario #4 - Questions
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Scenario #5
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Scenario #5 - Questions
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14
CASE STUDY
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CASE STUDY
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Case Study: Questions
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15
KEY POINTS
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Key Points
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16
Quiz: Effective Salesmanship Skills
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Quiz - Improving Client Relations Through Salesmanship Skills – Part 1
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17
Evaluation Form
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Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)
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Improve your client relationships. Learn how to properly handle presentations, negotiations and customer complaints. Develop your personality so you can influence others!
Improve your client relationships. Learn how to properly handle presentations, negotiations and customer complaints. Develop your personality so you can influence others!