Course curriculum

  • 1

    Important Reminders Before You Start Your Training

    • Daily Training Limit, Time Zone and Other Reminders
  • 2

    Test Your Knowledge

    • Test Your Knowledge
  • 3

    Handouts

    • Handouts

    • Root Cause Analysis - Part 1 (PowerPoint slides)

    • Root Cause Analysis - Part 2 (PowerPoint Slides)
  • 4

    Chapter 1: Introduction

    • Module Overview

    • Introduction to Root Cause Analysis

    • Principles And Applications Of Root Cause Analysis

  • 5

    Chapter 2 : The Problem-Solving Funnel

    • The Problem

    • Grasp The Situation

    • Cause Investigation

    • Problem Correction And Error Proofing

  • 6

    SECTION REVIEW 1 (PROBLEM SOLVING FUNNEL)

    • SECTION REVIEW 1 (PROBLEM SOLVING FUNNEL)
  • 7

    Chapter 3 : The 5 Why's

    • What Is the 5 Whys

    • How To Complete, Key points And Drawbacks Of 5 Whys

  • 8

    SECTION REVIEW 2 (5 WHYS)

    • SECTION REVIEW 2 (5 WHYS)
  • 9

    CASE STUDY

    • Case Study: Lehman Brothers and the Subprime Mortgage Crisis

    • PDF of Case Study: Lehman Brothers and the Subprime Mortgage Crisis

    • Additional Reference Materials: Lehman Brother 2007 Annual Report

    • Additional Reference Materials: Lehman Brothers 2007 Annual Report
  • 10

    Chapter 4 : Cause and Effect

    • Cause and Effect

    • Cause and Effect Diagram
  • 11

    Chapter 5 : Checklist

    • Checklist For Factor Man, Method, And Machine

    • Checklist For Factor Material, Measurement, Environment

  • 12

    EXERCISES

    • Fishbone/ Ishikawa Diagram

    • Exercise Questions
  • 13

    Chapter 6: Pareto Chart

    • The Pareto Principle

    • Illustration: Constructing a Pareto Chart

    • How to Construct a Pareto Chart

    • Tips and Tricks
  • 14

    SECTION REVIEW 3 (PARETO CHART)

    • SECTION REVIEW 3 (PARETO CHART)
  • 15

    Chapter 7 : Pitfalls to Avoid

    • Pitfalls to Avoid
  • 16

    SECTION REVIEW 4 (PITFALLS TO AVOID)

    • SECTION REVIEW 4 (PITFALLS TO AVOID)
  • 17

    KEY POINTS

    • Key Points
  • 18

    Quiz

    • Root Cause Analysis Part 1
  • 19

    Evaluation Form

    • Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)