Course Curriculum

  • 1

    Test Your Knowledge

    • Test Your Knowledge

  • 2

    Handouts

    • Handouts - Total Quality Management - Lesson 1

  • 3

    Presentation Materials

    • Total Quality Management - Part 1 - Handout

    • 7 Basic Quality Tools and Other Templates

  • 4

    MODULE OVERVIEW

    • Module Overview - Total Quality Management - Lesson 1 (2)

  • 5

    Chapter 1: Introduction

    • Learning Objectives

    • Characteristics Of TQM

    • Impetus For Implementing TQM

  • 6

    SECTION REVIEW - Chapter 1

    • Section Review

  • 7

    Chapter 2 :Quality Philosophies

    • Juran's Trilogy

    • Steps To Quality Improvement (Juran and Crosby)

    • Principles for Quality Transformation (Ishikawa)

    • Common Themes Among Quality Gurus

  • 8

    SECTION REVIEW - Chapter 2

    • Section Review

  • 9

    Chapter 3 : Fundamentals of Total Quality Management

    • Total Quality Management Imperatives/Principles

    • Benefits of Total Quality Management

    • Customer and Supplier Model

  • 10

    SECTION REVIEW - Chapter 3

    • Section Review

  • 11

    Chapter 4 : Dimensions of Product Quality and Service

    • 8 Dimensions of Product Quality (1 To 4)

    • 8 Dimensions of Product Quality (5 To 8)

    • 8 Dimensions of Product Service

  • 12

    SECTION REVIEW - Chapter 4

    • Section Review

  • 13

    Exercises

    • List of Scenarios

    • Scenario 1

    • Scenario 1 - Questions

    • Scenario 2

    • Scenario 2 - Questions

  • 14

    CASE STUDY

    • CASE STUDY

    • CASE STUDY Questions

  • 15

    Quiz

    • Total Quality Management - Part 1 Quiz

Instructor

CPA, CIA, FRIAcc, EnP, REB, REA, MICB

Jeff-Mike Smith Sule

Jeff-Mike Smith Sule is a Fellow of the Royal Institute of Accountants based in Singapore, a Certified Internal Auditor under The Institute of Internal Auditors, a Certified Bookkeeper under The Institute of Certified Bookkeepers based in United Kingdom, and Technical Education and Skills Development Authority (TESDA), and an Accredited Accounting Teacher.  He has four active professional licenses under PRC, to wit, Certified Public Accountant, Real Estate Appraiser, Real Estate Broker, and Environmental Planner. Jeff graduated Magna Cum Laude from Polytechnic University of the Philippines – Manila with a bachelor degree in accountancy. He placed Top 7 in the 2010 CPA Licensure Examination and Top 2  in the 2014 Real Estate Appraiser Licensure Examination. Jeff is currently an internal audit manager at American Data Exchange Company. He also held various management positions in ÆON Credit Service (Philippines), Inc., a Japanese non-bank financing company, namely Internal Control Manager, Portfolio Manager, Control Manager and Internal Audit Manager. Jeff also previously did IT and financial audit at Ernst & Young - Sycip Gorres Velayo and Company (SGV). He was also a faculty member of various educational institutions which include Ateneo de Manila University, De La Salle University, Mapua Institute of Technology, Far Eastern University, Philippine Christian University, Polytechnic University of the Philippines, Manila Integrated Review Schools Corporation, Shield Professionals Review and Training Center, and ExcelCIA Knowledge Institute Inc. He was also an accreditor of the Association of Local Colleges and Universities – Commission on Accreditation (ALCU-COA).Jeff shares his knowledge and expertise as a PICPA lecturer and a national speaker on topics that involve external and internal audit, IT audit, real estate and environmental planning, accounting and taxation, bookkeeping, business process management and organizational transformation.

This course covers Total Quality Management (TQM) as a holistic approach to long-term success – an approach that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. TQM aims to radially transform the organization through progressive changes in attitudes, practices, systems and structures.

In this course, you will learn the fundamentals of TQM and the principles and steps to quality improvement as advanced by TQM proponents such as Joseph Juran, Philip Crosby and Kaoru Ishikawa. You will also gain insights into the Customer and Supplier Model, and the eight dimensions of product quality and product service.