Course curriculum
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1
Important Reminders Before You Start Your Training
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Daily Training Limit, Time Zone and Other Reminders
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2
Test Your Knowledge
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Test Your Knowledge
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3
Handouts
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Handouts
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Root Cause Analysis - Part 1 (PowerPoint slides)
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Root Cause Analysis - Part 2 (PowerPoint Slides)
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4
Chapter 1: Introduction
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Module Overview
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Introduction to Root Cause Analysis
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Principles And Applications Of Root Cause Analysis
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5
Chapter 2 : The Problem-Solving Funnel
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The Problem
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Grasp The Situation
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Cause Investigation
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Problem Correction And Error Proofing
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6
SECTION REVIEW 1 (PROBLEM SOLVING FUNNEL)
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SECTION REVIEW 1 (PROBLEM SOLVING FUNNEL)
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7
Chapter 3 : The 5 Why's
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What Is the 5 Whys
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How To Complete, Key points And Drawbacks Of 5 Whys
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8
SECTION REVIEW 2 (5 WHYS)
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SECTION REVIEW 2 (5 WHYS)
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9
CASE STUDY
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Case Study: Lehman Brothers and the Subprime Mortgage Crisis
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PDF of Case Study: Lehman Brothers and the Subprime Mortgage Crisis
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Additional Reference Materials: Lehman Brother 2007 Annual Report
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Additional Reference Materials: Lehman Brothers 2007 Annual Report
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10
Chapter 4 : Cause and Effect
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Cause and Effect
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Cause and Effect Diagram
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11
Chapter 5 : Checklist
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Checklist For Factor Man, Method, And Machine
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Checklist For Factor Material, Measurement, Environment
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12
EXERCISES
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Fishbone/ Ishikawa Diagram
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Exercise Questions
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13
Chapter 6: Pareto Chart
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The Pareto Principle
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Illustration: Constructing a Pareto Chart
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How to Construct a Pareto Chart
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Tips and Tricks
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14
SECTION REVIEW 3 (PARETO CHART)
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SECTION REVIEW 3 (PARETO CHART)
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15
Chapter 7 : Pitfalls to Avoid
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Pitfalls to Avoid
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16
SECTION REVIEW 4 (PITFALLS TO AVOID)
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SECTION REVIEW 4 (PITFALLS TO AVOID)
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17
KEY POINTS
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Key Points
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18
Quiz
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Root Cause Analysis Part 1
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19
Evaluation Form
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Evaluation Form and Attendance Sheet (as required under PRC Resolution no. 1244 Series of 2020)
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Instructor

CPA, CIA, FRIAcc, EnP, REB, REA, MICB
Jeff-Mike Smith Sule