Course Curriculum
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            1
Test You Knowledge
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Test Your Knowledge
 
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            2
Reading Materials
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Handouts
 
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            3
Module Overview
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Module Overview
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Introduction
 
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            4
Eight Types of Waste
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Transportation, Inventory, Motion and Waiting Waste
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SECTION REVIEW: Transportation, Inventory, Motion and Waiting Waste
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Overprocessing, Overproduction, Defects and Unutilized Skills
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SECTION REVIEW: Overprocessing, Overproduction, Defects and Unutilized Skills
 
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            5
Problem-Solving Funnel
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Grasp The Situation
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Cause Investigation
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Problem Correction
 
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            6
SECTION REVIEW
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SECTION REVIEW: Problem Solving Funnel
 
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            7
Problem-Solving and Teams
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Benefits of Problem-Solving
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Problem-Solving Teams
 
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            8
SECTION REVIEW
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SECTION REVIEW: Problem Solving and Teams
 
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            9
Process Management
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Process Management
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Dimensions of Process Management
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PDCA Approach To Problem-solving
 
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            10
SECTION REVIEW
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SECTION REVIEW: Process Management
 
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            11
EXERCISES
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List of Scenarios
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SCENARIO 1
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SCENARIO 1 - Questions
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SCENARIO 2
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SCENARIO 2 - Questions
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SCENARIO 3
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SCENARIO 3 - Questions
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SCENARIO 4
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SCENARIO 4 - Questions
 
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            12
CASE STUDY
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CASE STUDY: Fiat Group Automobiles
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CASE STUDY: Questions
 
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            13
Key Points
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Key Points: The Plan-Do-Check-Act Approach to Problem Solving in Business - Lesson 1
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Overview of Next Lesson
 
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            14
QUIZ
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Quiz: The Plan-Do-Check-Act Approach to Problem Solving in Business - Lesson 1
 
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Instructor
CPA, CIA, FRIAcc, EnP, REB, REA, MICB
Jeff-Mike Smith Sule